Support
Technical Support
Phone: 800.655.4497 (Option 1)
Email: [email protected]
Fax: 866.226.2126 (Fax Request)
Hours: 8:00am-7:00pm (EST) Monday-Friday
After Hours Support: Available seven (7) days a week
To access Technical Support Knowledge Base and review your case go to:
http://utcfs.nfpondemand.com/MRcgi/MRentrancePage.pl
To request a Login & Password to the Technical Support Knowledge Base email a request to: [email protected]
Customer Service
Phone: 800.655.4497 (Option 3)
Order Inquiries & Requests: [email protected]
Orders & Change orders only: [email protected]
RMA: [email protected]
Fax your Purchase Order to: 888.378.8778
Training - Technical
Phone: 800.655.4497 (Option 2)
Email: [email protected]
Fax: 866-534-5117
Hours: 8:00am-5:00pm (EST) Monday-Friday
View current Technical course schedule.Website
Phone: 800.655.4497 (Option 4)
Email: [email protected]
Hours: 8:00am-5:00pm (EST) Monday-Friday
Sales and Support Team (International)
Need to dive deeper?
LifeLines offers a wealth of product literature. Browse literature.
Register as a guest or log in to our premium user's site at www.my-eddie.com.
There you can access literature as well as exclusive life safety related tools and resources...or Contact Us
In The News
- September 5, 2019
- EST4 shipping now
- August 22, 2019
- Industry insiders recommend early adoption of new UL 268 standards
- June 17, 2019
- Edwards launches EST4 at NFPA
- May 24, 2019
- Now shipping! Edwards Signature Optica, UL268 7th Edition Compliant Detectors are available now
- April 24, 2019
- FireWorks 8.3 is now available! New Xtralis integrations, UUKL listing and improved usability
- April 16, 2019
- Edwards expands Genesis LED Notification Device family portfolio to include G4
